I know I have been quiet for the previous month, I took a little vacation and started becoming more attune to the discussion surrounding data, analytics, security, privacy and the value of our technologically connected world. First we have to rewind to the end of August when I had my first opportunity to discuss and […]
Business Service Management Hub
Business Service Management Commentary on IT Service Management, Service Level Management & Performance ManagementPosted on 16 October 2012
Cloud Discussion: Data Privacy, Availability and Performance – Huff Post Live
09 October 2012
I had the fantastic opportunity to participate in a live Cloud discussion: Get off my Cloud: Floating the Risks of Big Data Storage on Huff Post Live during their inaugural week of going live with streaming news and discussions leveraging Google+ Hangouts to bring in live guests. This Cloud and technology thing might be catching on. A longstanding benefit of being […]
IT Transformation – Who Does Gartner Show Winning in the $3.6T IT Business? – Qmunity
14 August 2012
IT Transformation is and has been a hot topic for >20 years. Wow! I was speaking to one of my analyst friends at Forrester not too long ago and we were chatting about how much waste exists in annual IT spend just “Keeping the Lights On” and how these metrics haven’t changed in >20 years. The answer […]
Olympics, Twitter, iTV – What is Common? HA – High Availability!
03 August 2012
I couldn’t resist this opportunity to discuss high availability, speed to root cause, speed to restoration, security and mission critical services. We sit on the eve of the largest single sporting event that comes around only every 4 years and the recent headlines are, “Twitter Down 2012: Service Out for Users Throughout the World”. I scratched […]
Storm Cloud Busting – Service Enable Your Infrastructure – Qmunity
11 July 2012
I live in the Washington, DC metro area, specifically the 51st state – Northern VA or better known as NoVA. Fortunately, I was not affected by the storms and power outages of a couple weeks ago. However, Amazon and their Ashburn data center once again. Once again, many of us social media users found the […]
Convergence is in the Air or Clouds – Qmunity
29 June 2012
I have posted a couple of new posts on NetIQ’s Qmunity and wanted to share here as well. IT is under great Transformation to get to Service Brokers who can manage Service Governance. This is the convergences of Development, Operations and Security functions within IT. In the first post I discuss the convergence and the second […]
Gartner Infrastructure & Operations Mgmt Summit – Road Trip Wrap-up
20 June 2012
I’m back from a couple of weeks of travel and most notably, the annual Gartner Infrastructure and Operations Management Summit (IOM) the first week of June. There were more than just a handful of aha moments, much churn in what has been a mature market and many great conversations on the solution showcase floor and hallways. Let’s start with […]
Road Trip – Gartner Infrastructure & Operations Mgmt Summit
04 June 2012
I traveled the globe from October to February meeting with customers and our sales teams discussing NetIQ’s IT Operations Management (ITOM) value and solutions, then I traded in wings for a bit. Now it’s time for one of my favorite battery re-charging conferences of the year, the Gartner Infrastructure and Operations Management Summit (IOM). I enjoy […]
Why Service Management?
22 May 2012
In my last post, Eat or be Eaten – IT Transformation Underway, I discussed the transformation IT as we know it is undergoing. Last week I had the opportunity to listen to my good friend Eveline Oehrlich of Forresterpresent Reboot Service Management as hosted by ITSM Academy, confirming many of the discussion points from my previous post and had me thinking about my […]
Marketing IT and the Competition
06 May 2012
IT is in the midst of a great transformation and wrote about this in a previous blog as referenced by a CIO article and a Forrester blog. For those of us who have been in and around IT for the past 20 years, we’ve seen this ebb and flow of change. New technology, growth of […]
IT, the CIO & Business, Fast Forward 5 Years – How Will You Get There?
06 May 2012
This past week Kim S. Nash, Senior Editor for CIO, publshed an insightful article, “Top CIOs Predict the Five-Year Future of the CIO”. I’ll paraphrase a few of the key points that I jotted down and stuck out when I read through the article: CIO of the future will be an Entrepreneur, Futurist, Global Talent Scout, […]
Business Service Management News
House Report On Huawei, ZTE Will Pose Security Questions For CIOs – Wall Street Journal
Posted on 09 October 2012
The article suggests that a manufacturer of a cellular device is collaborating for purposes of espionage. Whether the threat is true or not, it points out the very real requirements to take security and use of data and devices very seriously in our organizations and plan for it appropriately. The Identity and Access Management market […]
Business Service Management News
Big Brother, Now at the Mall – Wall Street Journal
Posted on 09 October 2012
This article discusses how a mall kiosk is using facial recognition software to estimate sex and age to present advertisements to those seeking information. This is using data to drive value to both the consumer and the retail organizations. This has been going on for a very long time. How many rewards cards do you carry […]
Business Service Management News
Healthcare Execs Must Prepare For Big Data – InformationWeek
Posted on 09 October 2012
While on vacation in the local paper, cayCompass.com, there was an article regarding a new healthcare facility and the technology going into it to provide higher levels of healthcare to the residents. One of the discussion points was doctors using data to better diagnose patients. Again, the article took the negative side first regarding the “must use” the […]
Business Service Management News
Texas School District Reportedly Threatening Students Who Refuse Tracking ID, Can’t Vote For Homecoming – Huff Post Live
Posted on 09 October 2012
There are several technologies that fall into this category. This article caught my attention as hypes the tracking feature as the initial focus of this technology versus the value it brings to the table. The crux of the discussion is the embedding of an RFID chip into school ID cards to be used for tracking […]
Business Service Management News
SAP’s CIO: You’re Putting Your Executive Career at Risk if You’re Not Social – Forbes
Posted on 22 June 2012
The Hub Commentary_ I’ll start with, those that lead their markets, lead by a lot. It is no surprise the leader of the Top 25 Social CIO’s is SAP. Oliver Bussmann not only leads by >20% over the nearest follower, but by >80% over the #3 competitor. Just as I mentioned in my previous post […]
Business Service Management News
Where IT Metrics Go Wrong: 13 Issues To Avoid – ZDNet & Forrester
Posted on 22 June 2012
The Hub Commentary_ Nice article! Just because you can measure it, doesn’t necessarily mean it needs to be measured. Number 5 in the list is the one I snap to right away. IT measures technology like baseball stats. As my father always said, “baseball is a team sport that allows individuals to excel, but they […]
Business Service Management News
PRESENTING: the Top 25 Social CIOs in the Fortune 250 – harmon.ie
Posted on 22 June 2012
The Hub Commentary_ I couldn’t pass on this post this week. What is interesting is the amount of commentary and the chord the author struck. What I would find interesting is juxtaposing this list of CIO’s against their competition in the Fortune 500 list for 2012. Do they lead their industry? Are they on the move? […]
Business Service Management News
Consider Desktops in the Cloud for BYOD – NetworkWorld
Posted on 22 May 2012
The Hub Commentary_ I’m not so sure I agree with this latest in the cloud development, Desktop-as-a-Service. How many times do you rent this session before it would have been cheaper to just supply the device with software or deploy a VDI in your environment? Renting is never cheaper. However, it does insure a […]
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