Not long ago, Forrester analyst James Staten wrote a report with the compelling title: You’re Not Ready for Internal Cloud.  (read more…)

Cloud computing will drive Business Service Management practices.  The first point of pushing things to the cloud that are standard is discussed in one of my previous blogs.  Don’t keep in-house that which should be outsourced and don’t outsource that which is so unique to your business.

However, remember the management of the private and public cloud as services, service levels and performance monitoring.