The Hub Commentary_

The theme of driving growth, innovation and value based upon the customer experience continues.  2011 will be a year of innovation and next year’s Fortune 500 list will see organizations swap places for the lead of their industry.  Very refreshing to see focus on technology again for innovation over back office automation.

My post of yesterday regarding ITIL generated many questions both in the Twitter and on The Hub regarding what replaces it and why did I post such blasphemy.  This article again solidifies the opinion.  The focus is the customer you sell goods and services to, not the end user in your company, technology for growth and innovation will be king in 2011.  Those focused on justifying ITIL projects will be left behind.

Again, I’m not against process for efficiency and there is a balancing act as this author states at the end of the article.  For far too long IT has been inwardly focused and thus turning up the heat of frustration by the business to drive to focus on services that your business offers to the market and driving growth.

I find this curious as technologist or maybe I’ve been on the software development side for far too long.  I thought most of us liked to work on new, cool, gee whiz things rather than just keeping the lights on.

Are you just keeping the lights on or driving innovation?

Michele

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Most of the CIOs I speak with are looking at the year ahead as an opportunity to drive innovation within their organizations, usually by automating back office activities. That’s a good place to start.  (Read Full Article…)