The Hub Commentary_

Data center outsourcing is done for purposes of change, not cost.  It may be viewed as a cost saving, but what quickly happens is described in the article below.  What most organizations have done is staff their data center with very expensive resources where the outsourcer has a more appropriate model.

Outsourcing brings the change that organizations are often hesitant and cannot do on their own, standardize processes and remove human resources with appropriately skilled folks.  Not all services delivered from IT require all nighters to support.  Defining service value and supporting services for the cost and value they deliver for the organization is right sizing your IT.

Using tools to measure and automate and evolving your skilled resources into analysts and service providers is the change that is difficult to make.  The service provider market is exploding with cloud services and are hungry for your business.  The service providers know the cost of delivering services and balance the costs with appropriately skilled resources with the appropriate responsiveness to the service.  This is the model IT organizations need to reward rather than the hero culture.

Do you reward heros or service analysts?

Michele

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The “stay up all night, do anything for the user” hero culture of corporate IT may win friends in the business, say outsourcing consultants at TPI and Compass, but it won’t yield real business-IT alignment. And it makes it almost impossible to succeed at outsourcing.  (Read Full Article…)