The Hub Commentary_

Consumer technology trends will always push that of the internal IT organizations.  The next generation of workforce I think of as the “me generation”.  When did we shift from getting a job and doing the job to me the worker defining the job and how it is done?  I do find this curious and am a proponent of the flexible work environment.

With everything there comes a need for balance:  flexibility and control, the heart of any good business service management practice.  The first example of social media driving sales is an excellent example.  That same sort of internal community building can be useful in finding pockets of expertise with business and productivity applications.  You are creating a big presentation, who has done something similar? who might have an example? who could help with this tricky macro?  The possibilities are endless.

I do, however, see a significant risk to the business when everyone works the way they choose to work, with their own devices.  Where is the data? How secure is the transport? Are you losing your IP when these workers leave the company?

The balancing act of cost, risk and service value will become increasingly more relevant as the conversation continues.

How flexible is your business and how do you manage risk?

Michele

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Social media’s emergence as a key business app is just one of the trends that have led to a point of no return on consumer IT. Dell’s Paul D’Arcy explains — and shares how CIOs can plan for and benefit from the consumerization of IT.   (Read Full Article…)