The Hub Commentary_

The ebbs and flows of break-up and re-marry are alive and well in the Telecomm sector.  While this is interesting in the telco industry, I hear you asking, “Michele, what does this has to do with Business Service Management?”  It’s one sentence buried right in the middle of the article, lack of competition brings , fewer choices, higher prices and less innovation.

IT is in exactly the opposite situation these days with virtualization going mainstream and cloud providers popping up daily.  Due to the high cost of IT, lack of ability for the business to influence new services, flexibility and the delivery of services in market time, competition and new options have become available to meet those requirements.

Organizations have the opportunity to dig out of the hole of stagnation and illustrate a nimble approach in delivering new and higher quality services to the market while leveraging new technology.  The IT organizations that do this effectively and manage service value in lock step with business objectives will be next year’s leaders in their industry.

How are you driving innovation?

Michele

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It’s clear that AT&T’s proposed acquisition of T-Mobile USA would reshape the U.S. wireless market by combining the country’s No. 2 and No. 4 operators. What’s not clear is whether the deal, which is subject to regulatory approval, will actually go through.  (Read Full Article…)