The Hub Commentary_

While this is more of a post promoting a conference, I have had many conversations with co-workers of late while working on how we speak about Business Service Management and how do we break it down into simple speak and most of all why is it relevant.

We hear a lot about IT and Business alignment, which I completely disagree with.  This is the only industry I can think of where we talk about one group needing to align to it’s business.  What I equate this with are the youngsters that show up at work these days and tell me what their work schedule will be and what they will do.  I shake my head and think when did this change?  You go to work and do what you are told and work toward the common goals of the business, why has IT always been different and why?

Businesses that lead their markets, don’t make this delineation.  Also, what does this really have to do with the data center and operations anyway.  Operations doesn’t build new services and architectures, we just support them.  That is is exactly the point.

We spend 1-2% of revenue merely “keeping the light on”, operating and reacting to what is happening.  We spend another 1-2% of revenue on outages, yikes, that is expensive.  The impact to operations is improving these stats and spend.  Setting ourselves up to embrace, manage, measure and communicate technology as services as fast as new services and architectures come at us is what we in operations need to do.

Think about how you automate and provide early warning signals regarding the infrastructure like a high performance sports car before technology meltdown.  This is the power operations needs to embrace in managing, measuring and communicating services with the business objectives in mind.

Are you ready for new services and technology in operations?

Michele

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IT leaders are at a crossroads. To thrive in today’s — and tomorrow’s — rapidly changing digital world, they must move beyond the elusive idea of business and IT alignment, where business leaders are in the driver seat and IT leaders play a supporting and lagging role. Rather than plodding along in alignment, it’s time to jump in the copilot seat.  (Read Full Article…)