The Hub Commentary_

Nice article and similar to a previous post of mine on Finding your Services. In that post I described mapping your services based upon cost and value to the organization.  Keeping those differentiating services in house and evaluating other deployment options, like Cloud, for those that do not differentiate your organization.

A component called out in this article is usually the obstacle that keeps these projects from being right sourced, fear of losing jobs.  It’s a job evolution as the author describes to a service provider, business analyst, value add analytics driving growth into the business.

The model is much like that of the manager of managers.  IT becomes the manager of managers and analyst of services and will require the tools to aid in turning data into information.  There becomes the requirement for the integration platform that pulls data from the various monitors and service providers, as well as the value/volume of transactions being processed driving growth.

IT becomes “glue and the view” into the services they provide and their performance to the organization.

How are you preparing to evolve your data center staff and services?

Michele

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