The Hub Commentary_

Cloud for the sake of cloud and a technology will leave organizations following their competition.  I could not agree more and have many times commented here on The Hub regarding the use of the right technology deployment for the service, cost and value as described in the post on defining your services.

Now more than ever if IT is to achieve getting to service orchestrator ,they must start managing technology as a service over silo’d technologies.  This is going to requiring baking management into the services such that they are service enabled and provide proactive visibility as to their performance in real-time to mitigate risk and deliver the highest quality of services.

Management always lags new technology, but in this case to achieve the imperative of becoming a service orchestrator / broker / manager, IT has to evaluate a new way of managing the services they are responsible.  Yes, IT is responsible for the service regardless of how it delivered.

With buying decisions moving to the business, the job of managing services will get harder before it gets easier.  The business is taking over out of frustration to drive change, however, ownership of managing the service is being overlooked and putting IT back into the reactionary seat.  Now is the time to move from reactionary to proactive service broker.

Are you driving or riding as your business takes competitive advantage or loss?

Michele

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If the innovative ways that businesses are using cloud computing haven’t set off alarms within your organization, it’s time that they did. Enterprises that look at the cloud solely through the lens of technology will be left behind by more agile competitors that use the cloud to develop innovative new business models based on faster time to market, new modes of customer interaction and more efficient operating models. Likewise, ITservice providers that market their cloud offerings simply as technology solutions will be outmaneuvered by competitors that position their offerings based on the business value they deliver.  (Read Full Article…)