Business Service Management Hub

The Hub Commentary_ I cannot pass on this article today.  Last Friday I closed the week with a bit of humor on Qmunity entitled, “Eat or be Eaten – IT Transformation Underway”.  As a long time application developer and once with EDS and IBM have often known the revenue is driven by the services and software […]

The Hub Commentary_ Here is another industry under great change and a state with the foresight to attract and keep technology talent.  Again, I applaud the efforts of this woman, Vice President and CIO Mamatha Chamarthi, for having understanding and putting in place a strategy to right source the commodity and the high value stays in-house. […]

The Hub Commentary_ As a native Virginian, this is very positive news for the area in general from housing, jobs and quality of life.  The extension of incentives aligns with the growth of cloud providers and Amazon already has a stake in the Ashburn data center craze already. I arrived back in this area during […]

The Hub Commentary_ Outsourcing has never been for a cost saving measure.  You must manage the vendor and once in a service agreement, anything requested beyond the originally contracted service comes with a fee.  Let’s face it, additional services and service requirements begin to change as soon as the ink is dry and where the […]

The Hub Commentary_ As I began reading this article I thought there is a CIO in tune with her business.  R&D is the heart and soul of pharmaceutical companies and IT needs to work to drive business growth and cost saving in these days of transformation.  AstraZeneca is on the outside of the recent Fortune […]

The Hub Commentary_ I’ve often written that you do not outsource for cost savings.  Cost savings can be achieved when right sourcing and giving up control, taking advantage of the economies of scale offered by a provider and allowing standard services (the commodity services of your organization) rather than custom services. I find the commentary […]

The Hub Commentary_ Alex Barrett wrote a nice article a couple of weeks ago that I too wrote about last week.  IT is transforming and dwindling.  I suggest that there will be only a small staff left called “Operations”, there will be architects and there will be an Office of Innovation that resides closer to […]

I ended last week with a little tongue in cheek humor. I had started the week on a conference call on Monday and as I was looking out the window, a large bird came swooping past my window to land in a tree overlooking my patio.Curiosity of a Scorpion was getting the best of me to […]

The Hub Commentary_ Good Monday Morning!  Scanning the early news and came across this list of metrics from Forrester that they are building out for their next conference.  In the comments to the article, there is a link to the KPI Library.   These IT metrics have been around for decades and are good for evaluating […]

The Hub Commentary_ Nice article regarding the transformation of IT.  I would disagree with the transformation being fueled by the consumerization of IT, but rather the competition that has come into play with the consumerization of IT.  This is the New IT as I call it in many of my posts. Transformation is already happening […]

The Hub Commentary_ IT at the speed of Formula One.  I’ve been writing about transformation for quite a while now and having spent 15 years in Indianapolis, I developed an affection for racing.  It’s hard to develop that affection from TV, you have to see it live, walk through the pits and garages, smell the […]

IT is in the midst of a great transformation and wrote about this in a previous blog as referenced by a CIO article and a Forrester blog.  For those of us who have been in and around IT for the past 20 years, we’ve seen this ebb and flow of change.  New technology, growth of […]

The Hub Commentary_ I enjoyed this read as an old mainframe programmer and operator.  I believe we’ve been talking about death to the mainframe for many years now and as my father used to tell people, “my daughter is working the midnight shift in one of those lights out datacenters”. As the Cloud providers are […]

Cloud for the sake of cloud and a technology will leave organizations following their competition. I could not agree more and have many times commented here on The Hub regarding the use of the right technology deployment for the service, cost and value as described in the post on defining your services.

BYOD makes the headlines, it takes just one to spoil the party. Mobility whether internally issued or personal devices all carry management and security management concerns and challenges.

The Hub Commentary_ Technology spending is up from last year, but not across the board.  Interesting observation where investments are being made in software and subscriptions as I would have expected. The competition of the service providers is heating up pushing IT organizations to think about where they invest to improve their business.  The environment […]

Often times when we speak with customers about Service Enabling their infrastructure and end-to-end visibility of services, we enter into a discussion of “nice to have” versus “must have”. So why is management “must have” today and high availability relevant with management tools. I always answer, “Do you want the pilot flying the plane blind without instruments? Why would you run your business blind?”

This is a fun article. Reminds me of “The Mainframe is Dying” and yet it is still here. I tend to agree with Arthur on this one, the data center will live on, but is under great change and the speed of change is coming fast.

Nice article summing up considerations that must be evaluated when assessing a cloud deployment option. IDC predicts that by 2013, 52% of IT budgets will be dedicated to “OUTSOURCED IT” – ASP, Public Cloud, and Enterprise/Hosted Private Cloud. There is also a shift in where the budget and where spending decisions are being made – in the business.

The survey, which was conducted in the first half of this year, measures the maturity of BSM initiatives industry-wide. The report provides unique insight into the working relationship between IT and their business counterparts, across departments and roles. It measures the effectiveness of IT service support and identifies the current use and planned adoption of ITIL v2 and v3.