Business Service Management Hub

Business Service Management can provide a single pane of glass across any environment: public/private cloud, virtual and physical – How important will this be as we move to the cloud?

Management instrumentation required, service enable during development. New technology getting ready for production, but not ready for production creates the virtual stall. Service enabling, instrumenting and an integration strategy will keep management on track. Old management tools are no going to provide the data required for virtual infrastructures. It will be a combination of the virtualization and traditional management tools that will provide the end-to-end view through an integrated strategy that will break the stalemate of the virtual stall.

Interesting we swing from virtual stall over management tools and the year ahead holds data centers being designed with integration, systems management, hardware, end-to-end views in the planning and implementing. Good summation of trends in the market and keys to success.

The Hub Commentary_ It’s that time of year for Gartner’s updated CIO Agenda and survey.  2011 promises to be a year of change for the brave that reach out and embrace it.  On my personal blog I used the phrase, Technology without Imagination is Commodity – Technology with Imagination has Endless Possibilities! I find change […]

IT, what are you waiting for? Compete with the Service Providers today! This is the year to re-tool and invest in your data center of the future. The Service Providers are – Are you?

All great news! IT time to line yourself up as a service provider and compete for your data center business. IT can do it cheaper than the service provider who has to build in margin, however the question remains, can IT do it faster and better than the service providers?

Earlier this year I suggested a prediction regarding the waning discussion of ITIL and this week I expanded upon that prediction in a post, “ITIL will be the end of ITIL”. The same day I posted my discussion, I received my brochure for the HDI Conference where Malcolm Fry is set to speak on “What’s up with ITIL?”. The description starts with questions regarding the dying of ITIL, what’s going on, etc. Defense – first indication that a wave is starting to swell in the market.

Ok, I know you are asking, Michele what does this have to do with BSM? It’s one of those fun articles I just couldn’t pass on as an old COBOL programmer.

The theme of driving growth, innovation and value based upon the customer experience continues. 2011 will be a year of innovation and next year’s Fortune 500 list will see organizations swap places for the lead of their industry. Very refreshing to see focus on technology again for innovation over back office automation.

Tobin and I had the opportunity to speak with a new friend, Bojan Simic, yesterday of TRAC Research. We shared thoughts on what is required to deliver Business Service Management (BSM) and help organizations communicate Service Performance thus Value to their organizations.

Ahhh the yin and yang of new technology. The short sided cost saving and time saving view, we don’t have to buy and configure hardware and the longer term view of operationalizing the workloads by service enabling them to be supported.

Time for ITIL. Year-end is always a good time to watch the predictions fly and I too had to add 4 to my friend Richard Whitehead’s post with his top 10. In my post I made a prediction that this would be the year that ITIL begins to wane as a topic of conversation for a couple of reasons.

What does the midsize market know that the enterprise ignores? Nimble, think like a start-up, how do we we better serve our customers and how does IT communicate service performance and use technology to create great customer relationships……..

Here we go IT – another chance to redeem ourselves and service enable our infrastructure and take advantage of new technology. The business has cracked the door to invest in technology that will transform the business and new systems management tools…….

A lot comes to mind with a title like this one. So, let’s start by wiping away areas like politics and finances (except as they relate to IT), births, deaths, marriages and celebrities. In fact, there’s still a very long list of possibilities by just focusing on IT and everything that goes into managing and optimizing services – let alone all of the trends around cloud.

EMA has just collected some new data regarding how IT organizations are seeking to assimilate cloud services from a top-down, service management perspective.

Free Summary – EMA Radar for Business Service Management: Service Impact Q3 2010 – Enterprise Management Associates

The Hub Commentary_ This is a really great read!  I especially applaud and agree with the yin and yang of transformation.  IT pushes back to change their job/role, but has the power.  The business doesn’t have the technology power, but welcomes new and changing roles.  The business jobs are usually those lost during automation and […]

The Hub Commentary_ Well written piece and what this leads me to is that as services require updates or new service development begins in businesses, services will be evaluated as to the best deployment option.  Those options may be to subscribe to a SaaS (Software-as-a-Service) provider for the full application and infrastructure with the low […]

The conversation IT has with the business must change this year and this is the year of transformation predicted back in 2003 by Nicholas Carr in his Harvard Business Review article, “IT Doesn’t Matter”.  The cloud, virtualization and the growing number of service providers with as-a-Service options are the catalyst that will force this transformation […]