Business Service Management Hub

What if you could use monitoring tools to prevent outages before they happened?

VMware brings monitoring to the iPad with a new app that lets IT pros monitor their servers and virtual machines from an iPad app.

Rather than fighting the growing trends of mobile, social and the cloud; find a way to make it work for you using systems you already have in place whenever possible.

In order to understand the impact of cloud computing on your organization, you need to understand the different types of cloud computing and how each one could affect your ability to monitor these services for your organization.

At a time when it’s a crucial communications channel, remarkably Japan’s internet backbone continues to operate in spite of the conditions on the ground.

When the earthquake and tsunami devastated Japan on Friday afternoon, it was a shocking and horrible event, yet many sophisticated monitoring systems kicked in. They couldn’t prevent the disaster, but in some instances they provided early warnings for others in harm’s way from the tsunami and data collected could help us better prepare for similar events in the future.

It’s easy to think that cost transparency benefits users more than IT, but both sides benefit when costs are laid out in a clear way.

As your computing environment grows increasingly heterogeneous, it becomes increasingly difficult to manage. Business Service Management can help.

When Box.net got a $48 boost from venture capitalists, it might have signaled that enterprise software is about change in a big way.

Microsoft was showing off a cloud monitoring tool created using Silverlight during the CeBIT conference last week.

Microsoft Windows Intune, a new cloud- and web-based PC monitoring tool is helping bring Business Service Management concepts into the mainstream.

VDI provides lots of advantages for IT, but when used in combination with BSM, it can give you the full view of the network and underlying services to keep things running smoothly across the network.

After a week of bad news about IT jobs, it might not be an exaggeration to suggest that future of IT could lie in monitoring using Business Service Management (BSM).

One of the advantages of private cloud computing is the ability to charge back for exactly the levels of service used, but your internal customers are so going to want some assurances and proof that your system is operating at full capacity.

When you’re staring at network monitoring equipment all day, it’s easy to forget that there are real people behind those lights who depend on these services to get their jobs done. When services go down, even for a little while, it can have a major impact on productivity.

As your company establishes both public and private cloud services, it’s going to be more crucial that you have ways to monitor this hybrid cloud because if something goes wrong, end users won’t care about the source of the service — only that it’s not working.