Business Service Management Hub

I’ve commented in this similar vein on many posts this year and the cost calculation and business value is covered in my post and recorded presentation here on The Hub. My friend Michael sums up this topic well with citations from InformationWeek and Forrester. It is not about the technology, it is about the service value the technology brings to the business, something those in the business service management practice have known for many years.

You can use Business Transaction Management (BTM) to build a better understanding of certain types of data inside your enterprise and you can link this data to your Business Service Management (BSM) system to have a one-stop shop for valuable business data.

Enterprise software has grown so complex that it consumes much of the time and energy of IT just to maintain it. By moving some software to the cloud, IT can return to its role of mapping technology to business and monitoring the entire system, rather than babysitting software.

It’s everyone’s favorite time of year in the US, tax season. It has a been a few years since Intuit experienced a major outage on filing day, but many of us loyal Turbo Tax, eFilers remember it fondly.

Mobile apps are convenient for users, but they also provide a valuable source of data you can use to better understand your customers.

As companies realize the advantages of engaging in online social media channels, they are looking for ways to measure the success of that engagement and IBM has introduced new products to help.

I recently wrote an article about Service Level Agreements (SLA) and why I think they are so hard to manage and track.   Now what if your organization has its SLA implementation under control?   Your organization already provides reports to the management team and the customer showing accurate availability metrics for the business services […]

Recent purchases by Adobe of Web Content Management vendor, Day Software and analytics vendor Ominture, have resulted in a tool set that could give you more insight and understanding of your customers and what they’re saying about you online.

No one questions the need to select an operating system for the data center, the debate is Windows? Linux? Both? No one questions the need to implement an identity and security solution for the data center, that’s an easy sell. Why Business Service Management?

Another kind of monitoring you might not think about very often is analyzing your customers and how they interact with your properties using analytics.

As part of their top 10 picks for 2011, IDC is predicting that Client Virtualization will become a mainstream, strategic desktop choice for the enterprise. I have to say that I agree. If you think about the many hours (and therefore the large amount of money) wasted on desktop support alone, the concept of desktop virtualization becomes a no brainer for any medium to large enterprise.

At first blush, a consumer service like the Amazon Cloud Drive might seem completely irrelevant to IT, but what it does is bring cloud services to the masses on a large scale, and that could have an impact on you before you know it.

A recent survey found that businesses biggest fear about moving to a hybrid cloud environment, but there are tools to help maintain some semblance of control over the entire computing infrastructure, even when part of it is outside the firewall.

When Microsoft starts paying attention to a space like private clouds, it’s time IT pros took notice too.

While we strive for the ultimate protection with service level agreements (SLAs), the fact is that there are legal, technical and social limitations that make that impossible — for now.

I took a test on SearchCIO-Midmarket.com today to clear my head from other more distressing work details.  I’ve been in the deep end of the social media swimming pool for the past 90 days and I’ve read many interesting articles, books, blogs, you name it on social media and inbound marketing.  I’ve also read my […]

While there’s plenty of room to debate the energy efficience of one type of computing over another, when you include it as part of your overall measurement process, it leaves less room for argument.

Microsoft released a Beta of System Center Configuration Manager 2012 with a twist. It not only monitors Windows devices, as you would expect, it also lets you monitor iOS, Symbian and Android devices, which represents a big (and welcome) departure for Microsoft.

What if you could use monitoring tools to prevent outages before they happened?

VMware brings monitoring to the iPad with a new app that lets IT pros monitor their servers and virtual machines from an iPad app.