Business Service Management Hub

I had a meeting with a customer the other day which was centered on virtualization and private cloud and a funny thing happened: it morphed into a Business Service Management (BSM) discussion. The discussion got me trying to put my arms around “BSM in a virtual environment” and what it means.

In order to understand the impact of cloud computing on your organization, you need to understand the different types of cloud computing and how each one could affect your ability to monitor these services for your organization.

At a time when it’s a crucial communications channel, remarkably Japan’s internet backbone continues to operate in spite of the conditions on the ground.

It’s easy to think that cost transparency benefits users more than IT, but both sides benefit when costs are laid out in a clear way.

As your computing environment grows increasingly heterogeneous, it becomes increasingly difficult to manage. Business Service Management can help.

Get the most out of virtualizing your desktops while still maintaining control to service and support the end user by applying business service management practices.

In many of my business service management posts I’ve spoken about right sizing your service responses and not all services are created equal. After reading Ken’s post on the BSM Review and the Monday I have had, I think that my comments might not be interpreted as I intended them.

When Box.net got a $48 boost from venture capitalists, it might have signaled that enterprise software is about change in a big way.

Microsoft was showing off a cloud monitoring tool created using Silverlight during the CeBIT conference last week.

Microsoft Windows Intune, a new cloud- and web-based PC monitoring tool is helping bring Business Service Management concepts into the mainstream.

Here is a humorous take on on a top 10 Business Service Management Implementation Best Practices, we’ve all been there and we hope you see the humor and best practices as a result:

VDI provides lots of advantages for IT, but when used in combination with BSM, it can give you the full view of the network and underlying services to keep things running smoothly across the network.

After a week of bad news about IT jobs, it might not be an exaggeration to suggest that future of IT could lie in monitoring using Business Service Management (BSM).

One of the advantages of private cloud computing is the ability to charge back for exactly the levels of service used, but your internal customers are so going to want some assurances and proof that your system is operating at full capacity.

When you’re staring at network monitoring equipment all day, it’s easy to forget that there are real people behind those lights who depend on these services to get their jobs done. When services go down, even for a little while, it can have a major impact on productivity.

As your company establishes both public and private cloud services, it’s going to be more crucial that you have ways to monitor this hybrid cloud because if something goes wrong, end users won’t care about the source of the service — only that it’s not working.

As a marketeer and IT professional, I’m not sure I see the connection between IT and social media unless the infrastructure is set up inside a business. I say this as someone who has spent a great deal of time in recent months both studying and deploying inbound marketing via social media technologies. As a business service management practice it relates in driving growth for the business, internally the technologies are useful in driving collaboration and efficiency, but only if there is value to the business for the objective of the practice.

I’ve seen a bit in the news about support, the consumerization of devices in the workplace and virtual desktop infrastructures that has brought this post together. We seem to ebb and flow with new toys in the workplace and standardization of support. The plain truth is that the standard environment is the most cost efficient. If the role did not dictate that a given device be provided by the company to the individual, why would we assume we must support it? I understand it did not come with a capital expenditure and made the employee accessible, if they choose to be, however, it does carry a significant cost burden that is often overlooked.

Business service management practices are about understanding your costs and the value of services to the business so that IT manages as services appropriately. I can hardly read an article these days that isn’t cloud or as-a-Service related. I enjoy these and the transformation it is driving as it is long over due for most IT organizations. When I wore an analyst hat and I would field inquiry calls regarding outsourcing, I would always start by saying you don’t outsource for cost savings. I find these days with the flexible payment and contract options that we are being short sided and seeing these offerings as the low cost option.

There were some funny commercials and some not so funny commercials during the Super Bowl. The one with Ozzie and Beiber was kind of funny, but I question…