Business Service Management Hub

Tale of Customer Service, Cost of Service Impact, Speed to Restore and the “Charley” View! As we are in the heart of Hurricane season, I’m reminded of the old “Charley” Business Service View – a Category 4 Hurricane in 2004. This is a true story about a power company and how IT is impacted and […]

Standard Tool to Define, Input & Report, but “No More, One Size Fits all Meaningless Data!” As the Cloud and as-a-service consume the airwaves, trade rags and vendor messaging, one thing is becoming more and more relevant – IT Aligning to the Business, Measuring how the business consumes services and Communicating in terms of services […]

Getting to SLAs that are Meaningful I stumbled into a blog thread yesterday that prompted me to add another SLA blog regarding the components and measurement of meaningful SLAs. Earlier this summer I posted two blogs on SLAs, a Part 1 and Part 2. SLAs could generate a multi chapter book. In the first one, […]

Are you leading your organizations cloud roll-out or are you reacting to it? It is happening, better to lead than follow! The WorkloadIQ post and the article Richard references on the Stealth Cloud from a CIO article reminds me of a previous artilce about the Accidental Cloud Leader from a Networkworld article. Both of these […]

Tis the season for Vegas, gambling and the Gartner Data Center Conference and thus many top 10 Predictions for the coming year. I’m not a gambler, take these as you may, but for those who know me might say she might just have a bit of challenge the status quo in her and a knack […]