Business Service Management Hub

The Hub Commentary_ Good Monday Morning!  Scanning the early news and came across this list of metrics from Forrester that they are building out for their next conference.  In the comments to the article, there is a link to the KPI Library.   These IT metrics have been around for decades and are good for evaluating […]

The Hub Commentary_ Nice article regarding the transformation of IT.  I would disagree with the transformation being fueled by the consumerization of IT, but rather the competition that has come into play with the consumerization of IT.  This is the New IT as I call it in many of my posts. Transformation is already happening […]

The Hub Commentary_ IT at the speed of Formula One.  I’ve been writing about transformation for quite a while now and having spent 15 years in Indianapolis, I developed an affection for racing.  It’s hard to develop that affection from TV, you have to see it live, walk through the pits and garages, smell the […]

The Hub Commentary_ I enjoyed this read as an old mainframe programmer and operator.  I believe we’ve been talking about death to the mainframe for many years now and as my father used to tell people, “my daughter is working the midnight shift in one of those lights out datacenters”. As the Cloud providers are […]

Cloud for the sake of cloud and a technology will leave organizations following their competition. I could not agree more and have many times commented here on The Hub regarding the use of the right technology deployment for the service, cost and value as described in the post on defining your services.

BYOD makes the headlines, it takes just one to spoil the party. Mobility whether internally issued or personal devices all carry management and security management concerns and challenges.

The Hub Commentary_ Technology spending is up from last year, but not across the board.  Interesting observation where investments are being made in software and subscriptions as I would have expected. The competition of the service providers is heating up pushing IT organizations to think about where they invest to improve their business.  The environment […]

This is a fun article. Reminds me of “The Mainframe is Dying” and yet it is still here. I tend to agree with Arthur on this one, the data center will live on, but is under great change and the speed of change is coming fast.

Nice article summing up considerations that must be evaluated when assessing a cloud deployment option. IDC predicts that by 2013, 52% of IT budgets will be dedicated to “OUTSOURCED IT” – ASP, Public Cloud, and Enterprise/Hosted Private Cloud. There is also a shift in where the budget and where spending decisions are being made – in the business.

The survey, which was conducted in the first half of this year, measures the maturity of BSM initiatives industry-wide. The report provides unique insight into the working relationship between IT and their business counterparts, across departments and roles. It measures the effectiveness of IT service support and identifies the current use and planned adoption of ITIL v2 and v3.

Mobility and wireless network infrastructures are the big takers when it comes to IT budget planning for 2012, our latest study reveals. Even so, organizations are moving to the next stage of the IT infrastructure build-out across multiple budget areas, and our 2012 IT Investment Patterns Study shows how the strategy trends of innovation, integration and reversion are having a significant impact on 2012 spending patterns.

Is the enterprise ready for the cloud? Companies like Google, Salesforce, IBM and others think so and they’re creating solutions give enterprise customers what they want. Cloud-computing solutions are gaining traction across the market. As a CIO, the value of cloud computing is clear. And chances are, if your company hasn’t already deployed cloud solutions, you’re making plans to do so. However, with budget limitations, unless your CEO finds value in cloud computing, it may be challenging to get the solution you want. How can you educate your CEO and convince him or her that cloud computing will be a boon to your business?

Like many CIOs, you may find yourself struggling to innovate in advance of an anticipated economic recovery, while still striving to keep costs down in a decidedly uncertain business climate. And, even though you’re striving to be seen as a valued, senior member of your management teams, the enterprise perception of how much IT contributes to a competitive edge is decidedly mixed.

The Hub Commentary_ I stumbled upon a great article written by an old friend of mine, Kevin Cunningham, from a previous software life.  Now more than ever the alignment of IT and business as I posted from an article regarding IT roles yesterday is a requirement.  The thought that IT is separate from the business […]

The number of IT jobs is on the rise, however, the roles in hot demand are new roles illustrating the transformation of IT. “The notion that IT is separate from the business has faded into antiquity.” This is a refreshing trend in terms of driving revenue and growth for the business and economy.

This is a topic I lean a little less toward IT driving than I do marketing as a technology to reach customers and prospects. Most social media tools are external to an organization and not really something I believe IT should own and more the realm of the marketeers to use to reach out to their customers and prospects.

Another nice piece from Forrester regarding business transformation and the roles of CIOs due to the ability for the business to buy their own technology. The real message is that the budget is being controlled by the business and less by the IT organization forcing IT to better communicate the value of underlying technologies and how they will help in growing the business. The focus has to always be on the business even when it is internally focused projects.

This is a nice post from Marc of Forrester. He outlines well the things that need to be considered as contracting with service providers and purchasing technology moves around an organization as part of a business transformation (BT) initiative.

What does this continue to tell IT organizations? Two things, the cloud is here to stay and business is seeking outside alternatives. If technology and management spending were up, I’d have an aha moment, IT is getting it and turning that corner of transformation and change to leverage technology to grow the business and is harnessing the power of agile computing.

I tend to agree with James and have written often on the same subject. Those leading their industry this year, likely won’t be the ones leading next year. The question is are you trying to merely drive down costs or fuel growth? Even with the Amazon blip of a week or so ago, those fueling growth are unwaivered in their approach.