Business Service Management Hub

We’ve all experienced moments when we had to eat our words or perhaps wish we could stop time and take something back that we said. Funny IT read on the Business Service Management Hub today.

Good question, does IT lead innovation? It depends upon what you consider IT. Good business service management (BSM) practices brings together applications, infrastructure and operations for success.

Mainframe COBOL still locks up most of the worlds computing power and it’s modernization is very much a business service management (BSM) practice in evaluating a modernization effort.

Business service management will drive a careful balancing act between the short term save over the long term growth initiatives.

Are you driving service value into your organization with a business service management initiative?

I respect my friend JP, however, on this post I might have to push back a bit. Business service management isn’t really a single tool, nor is it ITIL, but the practice of aligning infrastructure as services to facilitate the cost and value discussion. That takes bringing many data points together to understand the infrastructure in a logical manner.

To the point of more with less and making the right investments. This goes to knowing your services, cost and value. All part of the practice of business service management and I agree we are at a tipping point for Open Source solutions and not just the collaboration, management tools too.

Classic read! Great humor for a Monday morning. Having spent most of my career on the Ops and Apps side of the house, I especially enjoy the “No” in innovation and security! While it is a funny read, it defines the business service management practice.

Business service management practices have helped many organizations manage their IT infrastructure for the business services it supports and most importantly drives. In my post regarding Finding your Services, this is a first step to linking services to service value within the business.

This is the week of consumerization of IT and personal devices in the workplace. I have a couple of posts on the topic from the news yesterday and a blog article yesterday as well. Good business service management practices would suggest against supporting device of the day from the employees.This is the week of consumerization of IT and personal devices in the workplace. I have a couple of posts on the topic from the news yesterday and a blog article yesterday as well. Good business service management practices would suggest against supporting device of the day from the employees.

The Hub Commentary… Several good  insights into effective ways to quantify the cost, quality, and value of IT in a way the business understands. Randy ———————————– Recently, we brought together 60 CIOs and IT leaders from the Fortune 1000 for our bi-annual “CIO Technology Business Management Council” meeting. The purpose of this event was to […]

I challenge folks to put on their strategic business service management practice hats when they approach extremely strategic projects like VDI. This is an area that has the large cost savings potential or biggest failure and money sucking projects.

Did you take advantage of the investment opportunity to grow your and reform your data center? Loosening of budgets and increased spending should be leveraged not just for your new toys, but should keep in mind that the new toys need to be managed and the management factors that service enable your data center should be baked in from the start and not an after thought.

This is the second offering like this I’ve seen in a week. The first was the British Airways announcement with the software and service provider vendor. This is a classic example of a shift in the market andcommoditization of some back office functions. Great examples of business service management functions and knowing which services are commodity for cost versus those that are value and differentiate your services in the market place.

I’m putting my money on Watson! After all the world’s most famous supercomputer runs on IBM’s high-performance, high-capacity Power servers and SUSE Linux Enterprise is the fastest operating system on POWER7. Let’s see how it all comes out on Feb 14th!

Open Source is gaining in adoption. I find this part of the business service management swell and transformation trend to evaluate the automation and driving down of operational costs to focus on the use of technology to drive business growth. Just look at “Watson” on Jeopardy, powered by SUSE Linux. It’s the Watson analytics that is relevant, not the cost of an operating system to drive it.

Social platforms in IT have actually been there, just as prevalent in the business. Most of us use a Wiki or some sort of shared collaboration and we update it with information as we come by it and correct information others have posted, etc. Most of us have been to Wikipedia at least once. The ability to manage massive amounts of data about devices in the work place becomes challenging as they become mobile, connected and disconnected through multiple forms of connections. Self service and social platforms are accepted forms of keeping many sources of the data up to date and accurate.

The title caught my attention as I can relay a very similar story and entered the job market the same year as well. Yikes! However, I didn’t aspire or become CIO as Diane has done. The one aspect of the article that I would debate is supporting any device in the organization. The article describes a business service management approach at Intel in understanding the business and knowing how technology supports and drives the business growth, however, then takes a left turn with the roll your own approach.

SaaS as the article describes is followed with a ton of hype in these days of the cloud and transformation to business service management versus the commodity at the lower level. The short term cost appeal with the subscription model and ease at which you can subscribe generates a lot of the hype. I believe in the model and again always suggest first going back to basics and identify your services and classify them giving you a sense of what you need to service and support.

Consolidation can have short term gains and costs with longer term gains when approached as Arthur describes in his post. Its all about balancing operating and growing the business and business service management practices.